Information We Collect

Information You Provide Directly

When you sign up for our services or contact us, we collect information you voluntarily share. This includes your name, email address, company affiliation, and professional role. If you subscribe to our financial analysis tools, we'll also collect billing information and payment details through our secure payment processors.

Automatically Collected Information

Our platform collects certain technical data automatically. This helps us understand how people use our tools and where we can make improvements. We track page views, session duration, and feature usage patterns. We also collect standard device information like browser type, operating system, and IP address.

We use cookies and similar tracking technologies to maintain your session and remember your preferences. You can control cookie settings through your browser, but some features might not work properly if you disable them.

How We Use Your Information

We use the data we collect for specific business purposes. Here's what that looks like in practice:

Marketing Communications

With your consent, we'll send you information about new features, industry insights, and educational content related to financial analysis. You can opt out of marketing emails anytime by clicking the unsubscribe link or updating your preferences in your account settings.

Data Storage and Protection

We store your data on secure servers located in Taiwan and maintain regular backups. Our infrastructure uses industry-standard encryption protocols, both when data is being transmitted and when it's stored on our systems.

Security Measures

We've implemented multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our team regularly reviews and updates these measures to address emerging threats.

Data Retention

We keep your personal information for as long as your account remains active or as needed to provide services. After you close your account, we retain certain data for up to seven years to comply with financial record-keeping requirements under Taiwan law. Transaction records and tax-related information follow specific retention schedules mandated by local regulations.

Sharing Your Information

We don't sell your personal data to third parties. That said, we do share information with specific service providers who help us run our business. These partners are contractually bound to protect your data and can only use it for the purposes we specify.

Legal Disclosures

We may disclose your information if required by Taiwan law or if we believe in good faith that such action is necessary to comply with legal processes, protect our rights, prevent fraud, or ensure user safety.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting our team.

Access and Portability

You can access your personal data anytime through your account dashboard. If you want a copy of your information in a portable format, send us a request and we'll provide it within 30 days. There's no charge for the first request each year.

Correction and Updates

You can update most of your information directly in your account settings. If you notice something incorrect that you can't change yourself, let us know and we'll fix it promptly.

Deletion and Account Closure

You can request deletion of your account and associated data at any time. We'll process this within 14 business days, though we may retain certain records as required by financial regulations. To delete your account, go to account settings or contact our support team.

International Data Transfers

Our primary operations and data storage are based in Taiwan. Some of our service providers operate in other jurisdictions, which means your data might be processed outside Taiwan. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements that meet Taiwan's requirements for international transfers.

We assess each service provider's data protection practices and only work with partners who maintain security standards comparable to our own.

Children's Privacy

Our platform is designed for investment professionals and business users. We don't knowingly collect information from individuals under 18 years old. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform. The "Last Updated" date at the top shows when the current version took effect.

We encourage you to review this policy occasionally so you stay informed about how we protect your information. Continued use of our services after changes take effect means you accept the updated terms.

Taiwan-Specific Provisions

As a company operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) and regulations from the National Development Council. We've registered our data processing activities with the appropriate authorities and maintain documentation of our compliance measures.

Local Data Protection Officer

We've designated a data protection officer responsible for monitoring our compliance with Taiwan's data protection laws. You can reach our DPO directly at [email protected] for privacy-specific concerns or questions about how we handle your information.

Regulatory Complaints

If you believe we've handled your data improperly, you have the right to file a complaint with Taiwan's relevant data protection authority. We prefer you contact us first so we can address your concerns directly, but you're free to approach regulators at any time.